Dial Refinishing Part II
I would like to get feedback on Dial Resortation Services. And possibly, who could be a MyBulova.Com preferred vendor for dial restoration. And whether we should collectively seek a MyBulova.Com "Preferred Vendor" and special MyBulova.Com Member discount?
I know International Dial is suppose to be best....but l have had loads of difficulties with them over the past year. Quality has dramatically slipped (see my comments the previous "Dial Refinishing" post), turnaround had been inconsistant (It's not uncommon for it to take four months, and never less then six weeks), and communication and service has really been awful (They won't respond to e-mails....and I don't have time to call once a week to check on my order status.) They don't combine shipping for multiple dials unless you ask (And then it's like pulling teeth to get them to discount the $3 per dial on the invoice!).
I have heard Kirk Dial may also has some customer service issues. Who's best? Who can we rely on? Who do you use? What's your recommendation. For me...I'm thinking anyone but International Dial at this point! I paid $45 for an unexact "Exact" refinish means I have to send it back to them and wait to get it back - and I'm sure it will take another three or four months! I'd like to hear your thoughts. I didn't sign a pledge not to complain! I think there might be power in collective action. I'm sure collectively we spend a lot of money on dial refinishing! I know I do!